Contact & Policies

Do you have questions or concerns? Please reach out! I will get back to you as soon as possible.
Email: jeanne.hpd@gmail.com

SHIPPING POLICY & FAQ's
How long will it take my order to ship?
Current processing times for Stickers, Keychains, Magnets and Bookmarks are 1-3 days.
Current processing time for Sweatshirts, Hats, and Other Apparel is 3-6 days.
We make every effort to fulfill your item as quickly as possible.

RETURNS

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jeanne.hpd@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jeanne.hpd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not offer returns, unless in the case of a damaged product. Please get in touch if you have questions or concerns about your specific item. In the case of a damaged product or manufacturing error, we offer a free replacement OR refund.


Exchanges
We do not offer exchanges. Please be sure you order the correct item at checkout.

Refunds
In the case of a damaged product or manufacturing error, we offer a free replacement OR refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeanne.hpd@gmail.com.